Instant messaging (IM) has completely transformed how
individuals and colleagues communicate. I personally have only used Google in the
civilian world to conduct IM. While in the Military I used a form of IM to
communicate with colleagues who were in different countries on operational
matters. Without IM the ability to communicate long distances requires picking
up a phone and would require a constant need for conference calls. For me,
personally, I communicate better when using IM simply because I have that extra
second to fully formulate my thoughts. IM is truly a beneficial tool that will
surely be used later in the future.
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